Privacy policy
Last updated: 3/02/2026
Elevage respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and disclose personal information in accordance with the Australian Privacy Act 1988 and the Australian Privacy Principles.
By using this website or the Elevage service, you agree to the collection and use of information as described in this policy.
What personal information we collect
We may collect personal information including but not limited to:
Name
Email address
Winery or business name
Messages or enquiries you send to us
Account information if you create an account
Usage data related to how you interact with the Elevage service
We only collect personal information that is reasonably necessary to operate and improve the service.
How we collect personal information
We collect personal information when you:
Contact us via the website or email
Create an account or use the Elevage service
Communicate with Ellie through text or voice interactions
Use our website, which may collect basic analytics information
How we use your information
We use personal information to:
Provide and operate the Elevage service
Respond to enquiries and support requests
Store and organise winemaking data at your direction
Improve product performance and reliability
Communicate important information about the service
We do not sell your personal information.
Voice and content data
If you use voice or text interactions with Ellie, we process that information to understand your intent and perform the actions you request.
This data is used only to operate the service, improve accuracy, and maintain reliable records. We do not use your winemaking data for advertising purposes.
Disclosure of personal information
We may disclose personal information to:
Service providers who help us operate the platform, such as hosting or analytics providers
Professional advisers such as legal or accounting services where required
Where information is shared, we take reasonable steps to ensure it is handled securely and in accordance with Australian privacy requirements.
We do not disclose personal information unless it is necessary to provide the service or required by law.
Data storage and security
We take reasonable steps to protect personal information from misuse, loss, unauthorised access, or disclosure.
Data is stored using reputable cloud infrastructure with appropriate security controls. No system is perfectly secure, but we actively work to protect your information.
Access and correction
You may request access to the personal information we hold about you and request corrections if it is inaccurate, out of date, or incomplete.
To make a request, contact us using the details below.
Cookies and analytics
We may use basic cookies or analytics tools to understand how the website and service are used. This helps us improve performance and usability.
You can control cookies through your browser settings.
Overseas data storage
Some service providers we use may store data outside Australia. Where this occurs, we take reasonable steps to ensure your information is handled in a way consistent with Australian privacy standards.
Complaints
If you believe we have breached your privacy, you can contact us and we will respond within a reasonable time.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner.
Contact us
If you have questions about this Privacy Policy or how your information is handled, you can contact us at:
Email: ellie@elevage.ai